A template for new documentation

One of the common challenges for us is a blank page. How do we start capturing our knowledge with there is nothing captured yet?

A template can be a huge help! Be sure that your template is stored in a location that is readily available (discoverable) to everyone — good habits with storage location, cross-links, and any additional information organization functionality that your current knowledge management technology allows. When communicating with people, reference and celebrate this template whenever possible.

This template is in Word format, and is only meant as a starting point for you to adapt for your purposes.

If sharing or adapting for outside your immediate internal organization, please consider attribution. Thanks!


Knowledge management intro presentation

I have been doing variations of this presentation since at least 2013, and you should use my slides if they would be helpful for you!

Add, change, adjust however works best for you. The presentation file is in PowerPoint format. Please provide attribution if sharing beyond your immediate internal organization.

Some of this content is covered in my intro post (and I will work on getting other key concepts pulled into their own posts as well).

Feel free to reach out if you have questions.

Introduction to Knowledge Management by Catriona Buhayar is licensed under CC BY 4.0

Knowledge management introduction

Organizations that can capture their knowledge, re-use and reflect on that knowledge, and then fold back in what they learn will have less rework and waste.

There will be greater resiliency and redundancy, and everyone will be able to take a vacation. The organization can recover faster from disasters. Energy and mental space can be spent on new, complex undertakings.

I think of knowledge as information plus people. Knowledge implies the involvement and engagement of human beings.

Knowledge management is capturing our knowledge, finding it again, and updating (or removing) the captured knowledge with what we learn over time.

A robust culture of learning and knowledge management requires careful use of technical tools and information structure, but will also only work with attention to the people who are participating in the learning and knowledge management. Behaviors, technology, and information structure are all critical aspects of successful knowledge management.