A template for new documentation

One of the common challenges for us is a blank page. How do we start capturing our knowledge with there is nothing captured yet?

A template can be a huge help! Be sure that your template is stored in a location that is readily available (discoverable) to everyone — good habits with storage location, cross-links, and any additional information organization functionality that your current knowledge management technology allows. When communicating with people, reference and celebrate this template whenever possible.

This template is in Word format, and is only meant as a starting point for you to adapt for your purposes.

If sharing or adapting for outside your immediate internal organization, please consider attribution. Thanks!


Knowledge management intro presentation

I have been doing variations of this presentation since at least 2013, and you should use my slides if they would be helpful for you!

Add, change, adjust however works best for you. The presentation file is in PowerPoint format. Please provide attribution if sharing beyond your immediate internal organization.

Some of this content is covered in my intro post (and I will work on getting other key concepts pulled into their own posts as well).

Feel free to reach out if you have questions.

Introduction to Knowledge Management by Catriona Buhayar is licensed under CC BY 4.0